SMI310 2003 Q2 Instr SAP Solution Manager Implementation Tools in Detail

• SAP Solution Manager and ITIL, Support in the Application Management Phases
• End-to-End Solution Support, Change Request Management
• Solution Monitoring and Reporting, Solution Manager Diagnostics (Root Cause Analysis)
• Issue Management and Service Desk, Roadmaps and Implementation Content
• Test Support and E-Learning Management, Planning and Delivery of SAP Services
• Integration of Third Party Tools

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